Privacy Policy

• Account data: name, email, mobile number, password (stored only as a hash) and preferences.
• Identity verification data where required, such as your national ID.
• Billing data: invoices, wallet transactions and payment results (tracking and reference numbers). Card details are entered on the payment gateway and are never received or stored by us.
• Service data: server specifications, assigned IP addresses, chosen operating system, SSH public keys and operation history.
• Support tickets and their attachments.
• Technical and security data: IP address, browser and device, sign-in times and account security events.

• To create your account and provide, provision and renew services.
• To issue invoices, process payments and manage your wallet.
• To verify identity and prevent fraud, abuse and unauthorised access.
• To send essential notices about your account, services, invoices and maintenance.
• To answer support requests and meet legal obligations.

We do not sell your personal information.

• Payment gateways and PSPs connected to the Shaparak network: amount, invoice number and data needed to complete the transaction.
• SMS providers: your mobile number and the message content.
• Email providers: your email address and message content.
• Datacenters and infrastructure providers: technical data needed to run your server.
• Legal authorities: upon an official request, as required by Iranian law.

We use essential cookies for your sign-in session, security and your language choice. Display preferences such as light/dark mode may be stored in your browser. We do not use third-party advertising cookies.

Sign-ins, security changes, service operations and financial transactions are logged with time and IP address for security and troubleshooting. Some of these events are visible to you on your account security page.

Content you store on your server is yours. We do not normally access it, except at your request for support, to investigate abuse or a security threat, or under a legal order.

Account data is kept while your account is active. Server data is erased when the service is deleted. Financial records and some security logs may be kept after account closure for as long as tax and other laws require.

We use reasonable safeguards such as HTTPS, hashed passwords, encryption of sensitive data and optional two-factor authentication. No system is perfectly secure, so please use a strong password and enable two-factor authentication.

• View and update your account information in the customer panel.
• Request a copy of your personal data through a support ticket.
• Request account closure and deletion, subject to legal record-keeping requirements.

The date at the top of this page shows the latest revision. Material changes are announced by email or in the customer panel.

For privacy questions or requests, open a support ticket or use the channels on the Contact page.